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Why do I need systems in my business?

Being 'systematic' gives us consistency and reliability. In business, we need to know that our customers will receive the service or product they pay for, every time. The most efficient way of making sure that everyone in the team knows how to deliver the service or product is to create and use a system - set processes and procedures that everyone can follow.

Having a strong system in place allows you to train your team, resulting in optimum performance and productivity. Your team will appreciate having clear and consistent instructions that they can follow independently.

Good systems also means that you have the basis to manage team performance. If something isn't working as intended, you can walk through a process and identify the problem, without the blame or guilt that so often comes to the surface when problems occur.


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