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Business Systems Blog

Have an interest in business systems, developing operations manuals, or maybe just making things work properly in your business? This blog focuses on systems – having the right person doing the right thing the right way at the right time. The blogs you read here will cover different aspects of systems – how to create them, how to help people to use them, how to use systems to cut your business inefficiency and build the bottom line. All that and often more. Click on the RSS icon right here on this page to be notified when we add new blog articles.

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What value do you place on an Operations Manual?

John Tonkin - Tuesday, March 09, 2010

We’re across the table from the owner of the business. We ask him if he’d be happy to show us his operations manual.  Read more...

The Value of Checklists

John Tonkin - Thursday, February 11, 2010

I recently listened to a very interesting Harvard Business IdeaCast by Atul Gawande on the preventive power of a well thought-out checklist. (Using Checklists to Prevent Failure). The author uses a couple of examples to illustrate how a good checklist can help us non-experts deal with an unexpected situation or, and this is where I see huge value, provide competence beyond what anyone could reasonably expect to achieve through training.  Read more...